At ArtfulVisions, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our Returns and Exchanges Policy carefully to understand your rights and options.
Returns
Eligibility for Returns:
Items must be returned within 30 days of receipt.
Items must be unused, in the same condition that you received them, and in the original packaging.
Proof of purchase is required for all returns.
Non-Returnable Items:
Custom or personalized items
How to Return an Item:
Contact Us: Email us at [support@artfulvisions.co] to initiate a return. Please provide your order number and reason for return then wait for our response.
Prepare Your Package: Pack the item securely in its original packaging. Include all paperwork, parts, and accessories.
Ship the Item: Send the package to [The return address provided]. You are responsible for paying shipping costs for returning your item.
Refunds:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Exchanges
Eligibility for Exchanges:
Exchanges are available for items that are defective or damaged upon receipt.
Items must be returned within 30 days of receipt.
Proof of purchase is required for all exchanges.
How to Exchange an Item:
Contact Us: Email us at [support@artfulvisions.co] to initiate an exchange. Please provide your order number, details of the defect or damage, and a photo if possible then wait for our response.
Prepare Your Package: Pack the item securely in its original packaging. Include all paperwork, parts, and accessories.
Ship the Item: Send the package to [The return address provided]. We will cover the shipping costs for the exchange.
Processing Exchanges:
Once we receive and inspect your exchange item, we will send out a replacement item within 10 business days, at no additional cost to you.
If the item is no longer available, we will offer you a full refund or the option to choose another product of equal value.
Late or Missing Refunds
If you haven’t received a refund within the stated time frame, please check your bank account and contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.
